The importance of good customer service *

Customer service: whether you’ve been on the giving or the receiving end of it, all of us, at some point or another have experienced it. More often than not, we’ll go about our daily tasks and not give a second thought to it. In and out of shops, cafes or making phone calls, it rarely …

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Book Review: House Rules by Jodi Picoult

What it’s about: When Emma Hunt’s son is diagnosed with Asperger’s, she knows she will do anything to help him. She expects other people not to understand. She expects the stares and whispers. She even expects trouble with the police. But she doesn’t expect Jacob to be charged with murder. And when all the hallmarks …