collaborative post // If your employees are often getting stressed out and overwhelmed by the task of directly dealing with your customers, it’s clear that something has to change. Maybe they’re overworked or maybe they don’t have the skills needle to work face to face with customers. Whatever the problem is, action is needed to put it right. So read on now and find out how to remove the stress from customer interactions.
Train Your Staff in How to Deal with Customers Properly
If your staff don’t know how to correctly deal with customers or handle tricky situations, that might come down to a lack of training. And it’s obviously your responsibility to make sure that your staff are trained correctly. So it might be time to rethink your approach to training if you feel that you could be doing things differently and better
Don’t Use Your Employees as a Shield
It’s important that your business never uses your customer service and customer-facing staff as a shield for the company’s mistakes. When something goes wrong and customers aren’t happy, you need to deal with that situation from the top, not just hide away and let your customer service staff take the anger and frustration of your customers.
Refocus on the Matter at Hand
One thing you can teach your staff members to do is refocus customers on the problem at hand when they start to get frustrated in a call or in store. It’s not your staff members’ responsibility to deal with problems that are not relevant to them. So if a customer is becoming difficult, ignore the noise and focus on what the business can do to help the situation.
Make the Checkout Process Quick and Easy
Making the whole checkout process as easy as it can be is one important way in which you can make things less stressful for your employees. When everything works as it should and customers can checkout and get on with their day quickly, it’s a good thing for everyone. But when things are slow and chaotic, everyone gets stressed out. You should set up your merchant account and use the latest payment tech to make everything smooth and easy.
Have a Zero Tolerance Approach to Staff Harassment
It’s also important to support your staff and to make it clear to everyone that your staff members should never have to deal with rude or harassing customers. Some businesses even place signs in their store letting people know that there’s a zero-tolerance policy in place when it comes to customers harassing staff members in any way. That’s the kind of support that your employees deserve from you.
Removing stress from interactions with customers is one of the most important things you can do for your employees. When they’re under pressure and stressed out by dealing with customers, it ultimately damages their mental health and you don’t want to let that happen. So be sure to make the most of the tips above.
Refocusing instead of letting the focus shift is definitely a skill, I think for all aspects of life! 😆 Great post Jenny!