For those that don’t know, Samaritans are a free, UK 24 hour service which provide support for those struggling or in distress. There’s a lot of misconceptions about this charity, for example, that you have to be suicidal in order to qualify to ring them. You absolutely do not. They have branches all over the UK with hundreds of volunteers, dedicating time every month to be there at the end of the phone to someone who might need someone to talk to. Samaritans was set up in 1953, has over 200 branches across the UK and Northern Ireland and all the way back in 2011, they had 20,665 volunteers. Samaritans are there, day and night, to anyone who need them. And this year, I was one of those people.

My Experience With Samaritans

I’m not going to go properly into the reasons why I felt I had to ring Samaritans. But I needed to have an appointment with my counsellor and unfortunately couldn’t because she was on holiday. One day, I felt overwhelmed. My problems were getting worse and I felt like I couldn’t cope. I felt I had hit bottom and I didn’t know what to do. I realised that this was it, if I didn’t do something now to try and reserve this, then I might quite literally go mad. I’d heard of Samaritans and thought about ringing them a few times before but never plucked up the courage to actually do it. I then heard about their texting service from a fellow blogger. I decided to try that and after realising that it wasn’t scary at all, I finally found the courage in me to pick up the phone and talk to an actual person and in that moment, it was the best thing I could have done.

The things to remember about the Samaritans if, like me, you’re nervous about calling are:

  • You don’t have to give any information you don’t want to. I never told my volunteers my name, because I didn’t feel the need to. I didn’t know their names either because it’s irrelevant.
  • You can hang up at any time. If you start speaking to someone who you feel isn’t going to help, just hang up. Or say you have to go. It really doesn’t matter because…
  • You will always be put through to a different person every time you ring. So there’s no fear of being put back through to the person you’ve hung up on.
  • You don’t have to be suicidal in order to call. You can call for any reason. I told my volunteer I felt like I was wasting their time for calling about something I did and she reassured me that you never ever waste their time.
  • It’s in your hands: the whole conversation, from beginning to end.

I realised all of these things ten-fold after ringing for the first time. I couldn’t believe I had put it off for so long. I was able to talk through my problems with these anonymous people (of all the 3 times I’ve rung, I’ve had a woman answer who all sounded over the age of 40 – but both genders, of all ages become volunteers), all of whom were understanding, non-judgemental and listened with everything they had to me. I came off the phone all 3 of those times, feeling like I was just talking to a friend. Despite not having any idea who was on the other end, where they were based in the country or what their name’s were. Having someone just there to listen can take the entire world off your shoulders – even if it’s just for an hour or so.

The Samaritans volunteers can’t give you concrete advice because they’re not trained mental health professionals but they will listen, offer a unbiased approach towards your problems and make sensible suggestions for you. Having that anonymous, unbiased conversation is what I loved most about calling. Once getting over the initial nerves of calling, you will be surprised at how much you open up to this stranger, how much of your life and soul you’re willing to give to them – once I got talking, I felt so comfortable and was quite happy to tell them everything in order for them to maximize how much they could help me. Samaritans phone number is also completely free. You could speak to them all night if you needed to and they wouldn’t charge you a penny. Their number also doesn’t appear on phone bills, so you can keep it on the down low if you want to.

I cannot stress it enough that you do not have to be suicidal in order to ring Samaritans. It’s a ridiculous notion and one that needs to be abolished because I fear there are so many people out there who could benefit from this service but feel their problems aren’t ‘big enough’ for them to ring. If you’re going through relationship problems, if you’re just feeling lonely, if you’re feeling anxious or panicky and need someone to talk to take your mind off of it, if you need an unbiased opinion about a problem or, most importantly if you are suicidal or feel like you can’t cope with life – Samaritans are there to discuss whatever needs to be discussed and help by being a reassuring voice on the other end of the phone who won’t go anywhere until you’re okay.

My experience with the Samaritans so far has been an invaluable one. I couldn’t fault their service and I definitely won’t ever hesitate in picking up that phone again – whatever problem I have and whatever I’m facing. If you’re in the UK and feel like you need that extra bit of support, please don’t be afraid to pick up the phone and call them. If you’ve ever called them before, I’d love to know your experience below.


  1. […] And of course, if your stress is really bad then it’s vital you seek additional help. You might want to speak to your GP, who might refer you to therapy, put you on medication or be able to give you some tips on how to manage your stress. If you’re really suffering in the moment, you could also call The Samaritans. […]

  2. […] There would be absolutely no shame in admitting that you might need extra help dealing with what you’ve just been through. So I urge you to seek help if you need it. Discuss therapy with your GP or contact the mental health services in your area directly. If you need to talk to an unbiased individual quickly, then I’d recommend calling The Samaritans. […]

  3. […] If you’d rather not talk to someone you know, there are organisations like Mind and Samaritans that are ready to talk to you 24/7. It doesn’t matter if it’s not urgent and you just feel like talking to someone. They are there. Use them. (Google “mental health organisations” and add your country for more.) Jenny wrote a great post about her experience with Samaritans. […]

  4. […] If you still feel terrible, can’t shake the horrible feelings or your day just keeps getting worse, consider calling the Samaritans. They are there 24/7 and the phone number is completely free. Get everything off your chest to a complete stranger who won’t judge you or question you. Who will stay in the phone until you’re ready to hang up. You can read more about my experience with Samaritans here. […]

  5. […] post is entirely inspired by Jenny in Neverland after I read her incredibly personal post about using the service, The Samaritans. If you’ve […]

  6. As a Samaritan, just about to go on a late shift, this has been so reassuring to read. We are just people, just like you and sometimes I worry that I will not have the words – but if I can stand shoulder to shoulder with someone, share their problems just for an hour – then hopefully that can get someone through to the next minute, the next hour, the next day…. Thank you

  7. I would echo everything thats been said before. As an ex volunteer and a current caller(texter) I can definitely recommend the valuable service that’s on offer.

  8. Like Marty, I’m also a Samaritan volunteer and it’s great you have shared this because you are raising awareness of what we offer and quashing the myths that we only deal with people who are suicidal. Samaritans support vulnerable people in emotional distress for a whole range of reasons. Thank you and if you ever need to talk, just ring, text, email, write or even call into your nearest branch.

  9. Really great to read this-as a Sams volunteer it is nice to hear about the real impact the service can have. It may be worth noting that as well as texting and calling, people can also e-mail Samaritans which people find helpful if they can’t face talking and they can’t fit what they want to say into an SMS message.

  10. Thank you for sharing your blog and that you found samaritans helpful ive also texted them on and off since january and i found them to be really helpful and they helped me so much i was hestitant at first to get in touch but i got to a point were i couldnt cope and they helped me through a difficult time i would tell anyone struggling to ring them

  11. Lovely honest blog Jenny – well done.

    Samaritans have 12 branches in the Republic of Ireland too, the same FreeCall number 116 123 will work in the ROI and callers will be put through to a volunteer in one of the 12 branches for the same support that callers in the UK get from the branches there.


  12. The Samaritans are outstanding I’ve lost count of the number of times they have helped me over the years. My local mental health service has a 24hr crisis line manned by nurses which is awful in comparison. I’m supposed to call them when I need help so it is logged against my records so that my mental health team are aware I needed support out of hours but I never do because the support I receive from the Samaritans is so much better at those times. I’m so pleased to know they have helped you. I would always recommend them to anyone who needs to talk.

  13. I have never spoken to Samaritans myself but I know my best friend had in the past, he found them infinitely helpful at times when he felt there wasn’t anyone else to talk to. Like you it was just about someone listening and he wasn’t (at that time) feeling suicidal.

    I am glad that they were able to be there when you needed someone to listen, it is such an important service for many people and I have to admit unless my friend had contacted them I would have been unaware of exactly what help they could offer. I had always thought it was mainly for those who had contemplated suicide, it’s a misguided thought but I know it’s one many have.

    Thankyou for bringing to people’s attention the amazing work that the volunteers at Samaritans do and exactly what they can offer for those who need a listening ear, no matter what the reason.

  14. Such an important post. I didn’t know they had a texting service, actually. I’m terrified of phones, so I’d never ever be able to call, if I needed to… That’s good to know though!

    Thank you for sharing your experiences with us :).

    1. Hi Morgan, Samaritans also had an email service. Both texting and email are just as anonymous as the phone as there is a special setup where your number, email address etc is not shown. So it is a totally safe space to offload any issues you’re having.

  15. Fantastic and important post.I am glad your experience with them was so useful to you, and that you’re taking the time to share!

    I looked into joining the Samaritans as a volunteer but, when the open day came around, I had family in hospital and couldn’t attend. I think I’ll look into it again at the start of next year; they’re really an amazing body of people.

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